Shipping & Return Policies
Thank You for ordering with Luxxe Exotics Virgin Hair!
WE ASK YOU KEEP YOUR BILLING ADDRESS AND SHIPPING ADDRESS THE SAME. MAKE SURE YOU'RE ENTERING IN THE CORRECT BILLING ADDRESS THAT'S ASSOCIATED WITH YOUR BANK CARD. IF YOU DON'T ENTER THE CORRECT BILLING ADDRESS YOUR CARD WON'T PROCESS THE PAYMENT. IF YOU SEE A PENDING TRANSACTION ON YOUR CARD AFTER BEING DECLINED IT WILL FALL OFF AND IT'S ONLY SHOWING YOU ATTEMPTED TO MAKE THE TRANSACTION.
1. How long is processing, shipping, and handling?
Processing takes 7-14 business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
All Packages Delivery is with the USPS. Packages are typically delivered within 2-3 days after the processing period.
2. When will my tracking number start to update?
After receiving a tracking email, Shipping Activity will become available after 24hrs. Please Track Your Package at www.USPS.com. Your Tracking Number will come to your email.
3. Can I make changes to my order?
To insure a quick delivery all orders are processed daily, So orders cannot to be altered or changed once your payment is complete.
Here at Luxxe Exotics, we take pride in the quality of our products! As a result, we have a strict no refund policy! NO REFUNDS OR EXCHANGES ON WIGS, HAIR EXTENSIONS, OR ANY OTHER PRODUCTS.