Shipping policy
📦 SHIPPING POLICY
Effective Date: June 2026
At Luxxe Exotics, we are committed to providing a smooth and transparent shipping experience. By placing an order, you acknowledge and agree to the terms outlined below.
🚨 ALL SALES ARE FINAL
Please review our Return & Refund Policy before placing your order.
Orders that are actively processing, in production, awaiting shipment, or already shipped are not eligible for cancellation, refund, or exchange.
If you have questions regarding a product, texture, processing time, or shipping timeline, please contact us before completing your purchase.
━━━━━━━━━━━━━━━
📦 PROCESSING & SHIPPING
ON HAND INVENTORY
Products marked as "On Hand" are physically available and ready to ship.
Orders placed before 2:00 PM CST on a business day may qualify for same-day shipping or pickup.
Orders placed after 2:00 PM CST will begin processing the next business day.
PREORDERS
Products marked as "Preorder" require processing prior to shipment.
Processing times vary by product and will be listed on the product page.
Unless otherwise stated, preorder processing times are approximately 7–14 business days.
Processing time does not include weekends, holidays, or carrier transit time.
━━━━━━━━━━━━━━━
🚚 SHIPPING CARRIERS
Luxxe Exotics utilizes various shipping carriers including USPS, UPS, FedEx, DHL, and other available services.
Carrier selection is determined by delivery location, shipping speed, package size, and overall efficiency.
We strive to use the fastest and most cost-effective shipping option available for each order.
Carrier selection cannot be guaranteed.
━━━━━━━━━━━━━━━
📍 TRACKING INFORMATION
Tracking information will be emailed automatically once an order has been processed and accepted by the shipping carrier.
Please allow time for carrier systems to update tracking information after receiving your tracking number.
Luxxe Exotics is not responsible for delays in carrier tracking updates.
━━━━━━━━━━━━━━━
📦 DELIVERY CONFIRMATION
Orders marked as delivered by the shipping carrier will be considered successfully fulfilled.
Delivery confirmation provided by the carrier may be used as evidence in response to payment disputes, chargebacks, claims, or investigations.
Customers must report delivery issues within 7 days of the carrier's marked delivery date.
━━━━━━━━━━━━━━━
🛡 SHIPPING PROTECTION
Shipping Protection is available at checkout and is strongly recommended.
Shipping Protection may provide coverage for eligible lost, stolen, or damaged packages subject to the protection provider's terms and conditions.
Customers who decline Shipping Protection assume responsibility for claims involving packages marked as delivered by the carrier.
━━━━━━━━━━━━━━━
🏠 SHIPPING ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address at checkout.
Luxxe Exotics is not responsible for:
• Incorrect addresses
• Incomplete addresses
• Undeliverable addresses
• Delivery delays caused by address errors
Orders returned due to incorrect or insufficient address information may be reshipped at the customer's expense.
Additional shipping charges may apply.
━━━━━━━━━━━━━━━
📦 RETURNED, REFUSED, OR UNCLAIMED PACKAGES
Orders returned due to:
• Refused delivery
• Failure to claim the package
• Incorrect address submission
• Repeated unsuccessful delivery attempts
are not eligible for refunds.
Customers may be responsible for additional shipping charges required to resend the package.
━━━━━━━━━━━━━━━
🔒 FRAUD PREVENTION & ORDER VERIFICATION
To protect both our customers and business, Luxxe Exotics reserves the right to:
• Hold orders for review
• Request identity verification
• Request address verification
• Verify payment authorization
• Cancel orders suspected of fraudulent activity
Orders flagged as high-risk by fraud prevention systems may be delayed, canceled, or refunded at our discretion.
━━━━━━━━━━━━━━━
🖊 LOCAL PICKUP
Local pickup is available in Columbia, Mississippi.
Customers must wait until receiving pickup instructions before arriving.
Preorder items are not eligible for immediate pickup.
Customers may be required to verify their identity before receiving their order.
Acceptance of a local pickup order serves as confirmation that the order was received in satisfactory condition.
━━━━━━━━━━━━━━━
📧 QUESTIONS
For shipping, preorder, tracking, or delivery questions, please contact:
By placing an order with Luxxe Exotics, you acknowledge that you have read, understood, and agreed to this Shipping Policy.